Return, Replacement & Refund Policy

This detailed policy explains your rights and obligations when seeking a replacement or refund from LitPartyShit. It builds on guidance that a fair refund policy should have an overview, clear refund information, timelines, and conditions.

1. Overview

Our goal is to ensure that you are satisfied with your purchase. We accept replacement requests for defective or damaged items. Refunds are provided only in specific circumstances. This policy does not apply to change‑of‑mind returns or products damaged due to misuse.

2. Replacement Eligibility

• Defective or damaged items: If your product arrives defective, non‑functional or damaged in transit, you may request a replacement. Contact us within 3 days of delivery, provide your order number, photos/video of the issue, and state whether you prefer a replacement or refund.
• Incorrect items: If you receive the wrong product, contact us immediately. We will arrange a replacement or a refund.

Conditions of Returned Items

Return items must be unused, in original packaging and include all accessories. Many stores accept returns only if unworn and unwashed; similarly, we require that electronic products are not modified or tampered with.

Non‑returnable items include customised products, perishable or consumable items, or any product clearly marked as non‑returnable. We may also refuse replacement if the item shows signs of damage caused by the customer.

3. Refund Eligibility

Refunds are issued under the following conditions:

• Replacement not possible: If the item is out of stock or discontinued.
• Order cancelled before dispatch: If you cancel an order before it is processed.
• Excess payment or duplicate orders.

We do not refund items used or damaged after delivery, or in cases of buyer’s remorse.

4. Return Process

A clear return process helps customers understand how to obtain a refund or replacement:

1. Initiate request: Email [support email] with your order number, reason for return, and photographic evidence.
2. Approval and instructions: Our support team will verify your claim and email return instructions, including a return shipping label if applicable.
3. Package and ship: Securely package the item in its original packaging. Customers are responsible for return shipping costs unless the item was defective, damaged or incorrect.
4. Inspection: Once we receive the item, we will inspect it within 3–5 business days. If approved, we will ship your replacement or process your refund.

5. Refund Method & Timeline

Refunds are processed via the original payment method within 7–10 business days after approval. Processing times may vary depending on your bank or payment gateway.

6. Exchanges

If you wish to exchange an item for a different model or variant, please contact us. We will let you know if an exchange is possible, any price differences, and instructions. Exchanges are subject to availability and the same conditions as returns.

7. Restocking Fees & Shipping Costs

We do not charge restocking fees for returns. Customers are responsible for return shipping unless the return is due to our error or a defect. If we opt to provide free return shipping, we will share the return label via email.

8. Documentation & Proof of Purchase

Customers should provide a proof of purchase (order confirmation email, order ID, receipt) when requesting a replacement or refund. Failure to provide sufficient proof may delay or invalidate the request.

9. Contact

To request a replacement or refund, email contact@litpartyshit.com or call +91 9945858398 within 3 days of receiving your order. We aim to respond within 48 hours.